LISTER – REFUND & CANCELLATION POLICY
Effective Date: 21/09/2026
Last Updated: 23/09/2026
This Refund & Cancellation Policy explains the rules applicable to payments made for paid services provided by Lister (“Lister”, “we”, “us”, or “our”).
By purchasing a paid service from Lister, you acknowledge and agree to this Policy.
1. Scope of This Policy
This Policy applies to payments made directly to Lister for Lister's paid services, which may include:
- Featured Listings
- Listing Boosts
- Promotional Services
- Premium Features
- Subscriptions
- Advertising Services
- Other paid services offered by Lister
This Policy does not automatically apply to transactions between buyers and sellers using the Lister marketplace.
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2. Buyer-Seller Transactions
Lister is primarily a marketplace platform that connects buyers and sellers.
Unless Lister specifically provides a payment, escrow, return, or buyer-protection service for a particular transaction, Lister is not a party to the transaction between the buyer and seller.
Therefore:
- Product returns are generally between the buyer and seller.
- Product refunds are generally the responsibility of the seller.
- Lister does not automatically guarantee a refund for a transaction between users.
- Users should verify the product, seller, price, condition, and transaction terms before making payment.
Where Lister introduces a specific buyer-protection or transaction-payment service, additional terms may apply.
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3. Paid Lister Services
Lister may offer paid services that improve the visibility or functionality of a listing.
Examples may include:
- Featured listing placement
- Listing boost
- Promotional placement
- Premium listing features
- Subscription services
- Other paid promotional services
Before purchasing a paid service, users will be shown the applicable price and relevant service details.
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4. Refund Eligibility
A refund for a Lister paid service may be considered in circumstances such as:
- The payment was successfully charged but the purchased service was not activated.
- A technical error caused the same payment to be charged more than once.
- Lister cancels a paid service before it is provided.
- A payment was processed incorrectly due to a technical issue attributable to Lister.
- A refund is required under applicable law.
- A refund is otherwise specifically promised for the particular service.
Refund requests will be reviewed based on the circumstances of each case.
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5. Non-Refundable Situations
Unless required by applicable law or expressly stated otherwise, payments may generally be non-refundable once a paid service has been successfully activated or delivered.
This may include situations where:
- A user changes their mind after purchasing a service.
- A user no longer wants the promotion.
- A listing receives fewer views, enquiries, messages, or sales than expected.
- A user removes their listing after purchasing a promotional service.
- A user provides incorrect listing information.
- A user violates Lister's Terms & Conditions after purchasing a service.
- A listing is removed because it violates Lister's policies or applicable law.
- A user account is suspended or terminated due to the user's violation of applicable rules.
Lister does not guarantee any specific number of views, enquiries, clicks, sales, or transactions from paid promotional services.
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6. Duplicate or Incorrect Charges
If you believe that you have been charged twice for the same Lister service, please contact Lister as soon as possible.
We may request transaction details or payment information necessary to investigate the issue.
If a duplicate charge is confirmed, the applicable amount may be refunded through the original payment method, subject to the payment provider's processing procedures.
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7. Failed or Unsuccessful Payments
If a payment fails but your bank or payment provider shows that money has been deducted, the amount may be automatically reversed by the payment provider.
If the amount is not reversed within the applicable processing period, users may contact Lister with the relevant transaction details.
Lister may coordinate with the applicable payment provider to investigate the transaction.
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8. Refund Request Process
To request a refund, users should contact:
Lister Support / Refund Team
Email: listersupport@gmail.com
The request should include:
- User name
- Registered email or mobile number
- Transaction ID / Order ID
- Date of payment
- Paid service purchased
- Reason for the refund request
- Relevant payment information or proof of payment, where reasonably required
Users should not send passwords, OTPs, PINs, or complete card details to Lister.
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9. Refund Review
Lister may review a refund request before approving or rejecting it.
Additional information may be requested where necessary to verify the transaction.
Where a refund is approved, it will generally be processed through the original payment method, subject to the payment provider's processing procedures.
The time taken for the refunded amount to appear in a user's account may depend on the user's bank, card issuer, UPI provider, payment gateway, or other payment service provider.
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10. Subscriptions
Where Lister offers subscription-based services:
- Subscription pricing and billing frequency will be displayed before purchase.
- Users may cancel future renewals through the applicable cancellation mechanism.
- Cancellation of a subscription generally prevents future renewal but may not automatically result in a refund for a period already paid for.
- Refunds will be handled according to the applicable subscription terms, payment platform rules, and applicable law.
Where a subscription is purchased through Google Play, applicable Google Play billing and refund rules may also apply.
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11. Google Play Purchases
If a Lister digital service is purchased through Google Play, the applicable Google Play payment and refund requirements may apply.
Depending on the transaction and applicable rules, refund requests may need to be submitted through Google Play.
Lister will comply with applicable Google Play requirements for qualifying digital purchases.
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12. Physical Goods and Services
Lister may allow users to advertise physical goods or services.
Unless Lister expressly provides a payment or buyer-protection service for a particular transaction, Lister does not process or guarantee refunds between individual buyers and sellers.
Buyers and sellers should clearly agree on:
- Price
- Payment method
- Delivery or collection
- Return conditions
- Refund conditions
- Product condition
- Other transaction terms
before completing a transaction.
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13. Fraudulent or Unauthorized Transactions
If you believe that a payment was made without your authorization, contact Lister immediately and also contact your bank, card issuer, UPI provider, or applicable payment service provider.
Lister may investigate suspicious transactions and may take appropriate action in accordance with applicable law and its policies.
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14. Cancellation by Lister
Lister may cancel or discontinue a paid service where reasonably necessary, including due to:
- Technical problems
- Security concerns
- Policy violations
- Legal requirements
- Service discontinuation
- Circumstances beyond Lister's reasonable control
Where a paid service is cancelled by Lister before it is provided, Lister may provide an applicable refund or other appropriate remedy, subject to applicable law.
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15. No Guaranteed Results
Payment for promotional services does not guarantee:
- A sale
- A purchase
- A particular number of views
- A particular number of enquiries
- A particular ranking
- A particular number of clicks
- A particular number of leads
- Any specific business result
Results may vary depending on user demand, location, category, price, listing quality, competition, and other factors.
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16. Policy Changes
Lister may update this Refund & Cancellation Policy from time to time to reflect changes in:
- Applicable law
- Payment services
- Lister features
- Business practices
- Google Play requirements
- Other applicable policies
The “Last Updated” date will indicate when this Policy was most recently revised.
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17. Contact Us
For refund, cancellation, or payment-related questions:
Lister Support / Refund Team
Email: listersupport@gmail.com
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18. Governing Law
This Policy shall be governed by applicable laws of India, subject to any mandatory rights and protections available to users under applicable law.
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19. Acceptance
By purchasing a paid service from Lister, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.
Lister
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